Contact information
CONTACT & CUSTOMER SUPPORT
Last Updated: June 30, 2026
CUSTOMER SERVICE HOURS
We respond to all inquiries within 24 hours (Monday-Friday, EST).
Weekend & holiday inquiries will be responded to by the next business day.
HOW TO CONTACT US
EMAIL (Preferred method):
info@jellyiconic.com
RESPONSE TIME EXPECTATIONS
- Email inquiries: 24 hours (business days)
- Order issues: Priority response within 12 hours
- General questions: 24-48 hours
- Weekends/holidays: Next business day
WHAT WE CAN HELP WITH
✓ Order status & tracking
✓ Shipping delays or issues
✓ Return requests & refunds
✓ Product questions
✓ Sizing advice
✓ General inquiries
✓ Feedback or complaints
COMMON ISSUES & QUICK ANSWERS
Q: Where is my order?
A: Check your email for a tracking number. Expect delivery in 2-5 business days.
Q: How do I return an item?
A: Email us with your order number, and we'll send you a prepaid return label.
Q: When will I get my refund?
A: After we receive and inspect your return (5-7 business days total).
Q: Do you ship internationally?
A: Not at this time. We ship to the USA only.
Q: Can I change my order?
A: Contact us immediately. We can only modify orders before they ship.
FEEDBACK & COMPLAINTS
We value your feedback. If you have a complaint or suggestion:
1. Email us at info@jellyiconic.com
2. Include your order number and details
3. We will respond within 24 hours with next steps
SOCIAL MEDIA
Follow us on:
- Instagram: @jellyiconic
- TikTok: @jellyiconic
- Facebook: Jelly Iconic
DMs are monitored but may take longer to respond than email. For urgent matters, email us at info@jellyiconic.com